Shipping: delivery of goods

Deliveries are made to the postal address provided by the Customer during checkout and stored in the Purchase Order. The Customer is responsible for the address provided. The Seller shall bear no liability for shipping errors or incorrect delivery of products due to inaccurate or incomplete information entered by the Customer in the purchase order.

Olimpia ceramiche artistiche di Boscatto Olimpia delivers throughout Italy. However, some products may not be available for delivery in all geographic areas. Through a preselection of the region based on the IP address, or via a drop-down menu, the user can view the products on sale in each region and the related shipping costs. Shipping availability in the geographic area indicated by the user is always confirmed in the purchase form.

Delivery times are shown on the Site as a date range (earliest date–latest date), taking into account the product’s production time and the shipping time of the goods. The Site calculates delivery times based on the location of the Customer’s browser and on the assumption that the order is paid by Credit Card (the fastest form of payment). Once the Customer has filled in the Order form with the delivery location and payment method, the Site will refine the delivery time calculation in real time. Deliveries are made by the carrier deemed most suitable for the type of goods and shipping area. As a guide, shipping times range from 1 to 3 business days within Italy.

For payments by Bank Transfer, Olimpia ceramiche artistiche di Boscatto Olimpia will process the order only after verifying that the payment has been credited. Therefore, the delivery times indicated in the Order Summary email must be increased by the waiting time 

Delivery will be made by courier between 8:00 a.m. and 6:00 p.m., Monday through Friday. The Carrier will make 1 (one) redelivery attempt for the Products: if the recipient is absent at the first Delivery, the Carrier will leave a notice at the recipient’s address stating that a delivery was attempted. A second delivery attempt will then be made on the following day or days; should it fail, in accordance with art. 1690 of the Italian Civil Code, the Products will be held free of charge by the Carrier for 5 (five) calendar days. After a further 20 (twenty) calendar days in storage, the Order will be automatically canceled pursuant to art. 1456 of the Italian Civil Code, and Olimpia ceramiche artistiche di Boscatto Olimpia will refund the Customer the value of the Order, excluding delivery costs and subsequent custody/storage costs, which shall remain the Customer’s responsibility. The termination of the contract and the refund amount will be communicated to the user by email. The refund will be credited to the payment method used by the user for the purchase or by bank transfer.

Unless otherwise indicated at the time of purchase, products sold by Olimpia ceramiche artistiche di Boscatto Olimpia include standard curbside delivery.

At the time of Delivery, the Customer or a trusted person must be present to check that the packaging is intact and clean and that the Products received match those listed in the Order.

The risk of loss of or damage to the goods, for reasons not attributable to the Seller, passes to the Customer only when the Customer, or a third party designated by the Customer other than the Carrier, takes physical possession of the goods.

The Seller, meaning Olimpia ceramiche artistiche di Boscatto Olimpia, shall not be liable for damage to the products or for any shipping delays occurring after handover to the Carrier responsible for their transport.

In the event of defects immediately apparent upon delivery, such as a number of parcels not matching the order or damaged packaging, the Customer (or the person collecting the goods) must immediately report it in writing to the Carrier (acceptance with reservation) and contact the Seller through the platform within 3 (three) business days of the delivery date.

In the event of delays or failure to deliver the purchased goods, the Customer may inform the Seller through the “Contact the Seller” link in the account area. The Seller undertakes to contact the customer within 3 (three) business days.

Sellers cannot be held liable for any shipping delays or failure to deliver due to: scheduled national or local holidays, strikes, riots, natural disasters, carrier accidents, theft or robbery. Should the force majeure event persist for more than 3 (three) months, the order will be automatically canceled.

Delivery delays of less than 30 (thirty) days do not entitle the customer to refuse delivery of the products or to claim any damages or compensation of any kind. Should it not be possible to give the Customer a reliable delivery date, Olimpia ceramiche artistiche di Boscatto Olimpia may offer the Customer cancellation of the order at no additional cost, with an immediate refund via the payment method chosen by the Customer when placing the order.